Speedly support

Contact support

Email: [SUPPORT EMAIL — REQUIRED BEFORE LAUNCH]
Support hours: [TIME ZONE, DAYS, AND HOURS — REQUIRED BEFORE LAUNCH]
Target response time: [SERVICE TARGET — REQUIRED BEFORE LAUNCH]

Do not send an online-banking password, one-time password, full card number, or other authentication secret to Speedly support.

Account and sign-in help

1. Confirm that you are using the email address registered to your Speedly account.
2. On the sign-in screen, choose Forgot password?, enter your email, and follow the recovery link if one arrives. The same confirmation is shown whether or not an eligible account exists, so Speedly does not expose account membership.
3. Open the link in the same app or browser where you requested it. The PKCE recovery code is one-time and is bound to that device's original request. If it is expired, already used, or opened elsewhere, request a new link from the device you intend to use.
4. If access still fails, contact support with the app version, device model, approximate time of the problem, and a screenshot that does not reveal a password or security code.

Speedly validates the recovery session with the authentication service before accepting a new password. After a successful change, the app signs out the recovery session and you must sign in again with the new password. Production email delivery, redirect allowlists, App Links, and Universal Links must still be verified against the deployed domain before launch.

Receipts and tenancy status

• Tenants can upload readable payment evidence for the correct tenancy and rental period.
• Landlords should compare the evidence with their bank record before confirming it.
• A pending, confirmed, or rejected label records the users' workflow; it does not by itself prove bank settlement.
• For a wrong amount, period, or property, contact the other tenancy party and support. Preserve relevant records while a dispute is open.

Bank payment or automatic debit issues

For an unexpected debit, suspected fraud, or time-sensitive banking issue, contact your bank or the payment provider immediately using its official channel. The production app must name and link the provider here: [BANK OR PAYMENT PROVIDER SUPPORT DETAILS].

Include only the Speedly reference or provider transaction reference when contacting support. A submitted instruction can still be pending, rejected, reversed, or otherwise unsettled. Sandbox activity is not a real transfer.

Privacy and account deletion

Read the privacy notice or follow the account deletion instructions. Privacy requests go to [PRIVACY CONTACT — REQUIRED BEFORE LAUNCH].

Deleting Speedly is separate from cancelling a bank mandate. Complete both processes if both are required.

Service incidents and accessibility

Service status page: [STATUS PAGE URL — DECISION REQUIRED]. Security reports: [SECURITY CONTACT — REQUIRED BEFORE LAUNCH]. Accessibility assistance: [ACCESSIBILITY CONTACT — REQUIRED BEFORE LAUNCH].

The production escalation process, incident communications, supported Android and iOS versions, and language-support coverage must be published before launch.